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    Return & Exchange Policy – ALBADER Toys

    Return & Exchange Policy – ALBADER Toys Store
    Last Updated: 29/06/2026
    At ALBADER Toys Store, we strive to provide the best products for our customers and ensure your complete satisfaction. Our return and exchange policy aligns with the Saudi Ministry of Commerce regulations to protect consumer rights.
    1. Return & Exchange Conditions
    • Customers can return or exchange products within 7 days of receiving the order, under the following conditions:
    • The product must be in its original condition and unused.
    • It must be in its original packaging with all accessories included.
    • Opened or used products cannot be returned or exchanged, unless there is a verified manufacturing defect.
    2. Non-Returnable & Non-Exchangeable Products
    For safety and hygiene reasons, the following products cannot be returned or exchanged:
    • Swimming pools & water toys.
    • Costumes and related accessories.
    • Balloons and inflatable products.
    • Remote-controlled aircraft.
    • Custom-Made Outdoor Playground Equipment
    3. How to Request a Return or Exchange
    If you wish to return or exchange an eligible product, follow these steps:
    1. Contact us via WhatsApp: 0112112423 or email: [email protected], or submit a return/exchange request via the website.
    2. Provide order details and a clear photo of the product in its current condition.
    3. Your request will be reviewed within 1-3 business days, and you will be notified of the decision.
    4. If approved, the customer bears the shipping cost, unless the return is due to a manufacturing defect or a store error.
    4. Refund Policy
    • Refunds are processed using the same payment method within 7 business days after approval.
    • The store is not responsible for any delays caused by the bank or payment provider.
    • Shipping fees and additional services (e.g., special packaging) are non-refundable.
    5. Cases Where Return or Exchange is Rejected
    A return/exchange request may be rejected if:
    • The product has been used or damaged due to misuse.
    • The product is not in its original packaging or missing accessories.
    • The return period (7 days from receipt) has expired.
    • The product falls under the non-returnable categories listed above.
    6. Exchange Policy for Defective Products
    If a product has a verified manufacturing defect, the customer is entitled to a free replacement within the warranty period or a refund based on customer service evaluation.
    7. Compliance with Ministry of Commerce Regulations
    We comply with all Saudi Ministry of Commerce regulations related to consumer rights and provide a fair and transparentpolicy for our customers. If you have any inquiries or complaints, you can contact us or file an official complaint through the Saudi Ministry of Commerce.
    Need Help? Contact Us:
    📞 WhatsApp & Customer Service: 0112112423
    📧 Email: [email protected]
    By using our store, you agree to this policy and acknowledge that you have read and understood it.
    Thank you for shopping with us!
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